TERMS AND CONDITIONS
Cowper Labs Private Limited (“we”, “us”, “Company”)
is a company incorporated under the provisions of the Companies Act, 2013,
having its corporate office at C-10, 1st C Main Road, Block-6, Sector 6,
HSR Layout, Bengaluru, Karnataka 560102. The Company has set-up and
operates a mobile application called “Wizely” described below (“Wizely Application”).
Wizely is a mobile application which when downloaded on your smartphones
provides a user with a neo-banking platform (“Platform”). The
Platform enables registered users in availing banking products and
services from different banking and other financial services providers who
partner with us (“Services”). The Services facilitates opening
savings bank accounts, conducting banking transactions, and UPI
transactions through the Platform, availing loan and overdraft facilities
through third party service providers (“Service Providers”).
These Terms and Conditions constitute a legal agreement (“Terms”)
between (i) “you” (the “Registered User”) and us in relation
to the use of the Wizely Application.
Please read these Terms and Conditions carefully before registering
with, accessing or using the Wizely Application. By accessing or
downloading or registering with the Wizely Application or by availing
any of the services provided by us via the Wizely Application, you agree
to be bound by these Terms and Conditions. If you do not agree to all or
any of these Terms and Conditions, then you may not access, download or
register with the Wizely Application or avail any services through the
We reserve the right to modify or terminate any portion of the Terms for
any reason and at any time, and such modifications shall be informed to
you in writing. You should read the Terms at regular intervals. Your use
of the Wizely Application following any such modification constitutes your
agreement to follow and be bound by the Terms so modified.
“Banking Partner” currently means ICICI Bank and such other
bank on-boarded onto the Platform from time to time.
“KYC Guidelines” means Know Your Customer guidelines issued by
the Reserve Bank of India.
“KYC Documents” means the documents mandated by the Reserve
Bank of India that need to be submitted by Registered Users to use the
Services provided by the Platform.
“Neobanking/ Neobank” means a non-traditional way of banking
which integrates core banking with other fintech services.
“Platform” means a technology enabled software platform
developed, operated and managed by the Company for providing the
Services (as defined below);
“Platform Accounts” shall mean the Wizely account created by a
user on becoming a Registered User on the Platform.
“Registered User” mean an Indian national who has attained
atleast 18 years of age, is of sound mind and who has registered with
the Platform by providing certain information sought by the Platform
including his/ her personal information.
“Services” means the services provided to the Registered Users
of the Platform including facilitation of opening of a savings bank
account through the Banking Partner, access to savings pockets by
opening of RD’s with the Banking Partner, access to short term
personal loans and other services provided by the Service Providers
on-boarded onto the Platform.
“Service Providers” means fintech service providers on-boarded
onto the Platform to provide services to Registered Users.
“Wizely application” shall mean a proprietary application
developed, operated and managed by Wizely, whereby Wizely brings the
“Neo Banking Experience” for India’s 150M+ young and emerging
consumers. Neo Banking means a platform which delivers an intelligent
banking experience in partnership with an ecosystem of traditional
banking partner and non-traditional financial service providers on one
platform, that is simple, engaging and contextual to the customer's
Limited right to use Wizely Application
On downloading the Wizely Application, you have a non-exclusive,
non-transferable, right to use the Wizely Application on any Android™
or IOS device that you own or control. This right to use does not
allow you to use the Wizely Application on any device that you do not
own or control, and you may not distribute or make the Wizely
Application available over a network where it could be used by
multiple devices at the same time. Nothing contained in the Wizely
Application or these Terms should be considered as granting you, by
implication or otherwise, any right to use any trade-marks, logos, or
other names contained in the Wizely Application. You may not rent,
lease, lend, sell, redistribute or sublicense the Wizely Application.
You may not copy, decompile, reverse engineer, disassemble, attempt to
derive the source code of, modify, or create derivative works of the
Wizely Application, any updates, or any part thereof (except as and
only to the extent any foregoing restriction is prohibited by
applicable law or to the extent as may be permitted by the licensing
terms governing use of any open sourced components included within the
Wizely Application) and you may not exploit the Wizely Application in
any unauthorized way whatsoever, including but not limited to, by
trespass or burdening network capacity. You also agree that the Wizely
Application contains proprietary content, information and material
that is protected by applicable intellectual property and other laws,
including but not limited to copyright, and that you will not use such
proprietary content, information or materials in any way whatsoever
except as provided in the Terms below. If you breach these
restrictions, you may be subject to prosecution and damages by the
These terms will govern any upgrades provided by the Wizely
Application that replaces and/or supplements the original version of
the Wizely Application, unless such upgrade is accompanied by separate
terms in which case such separate terms will govern its use.
User access and consent to use of data
By downloading and registering with the Wizely Application, you
represent that you are not barred by any law, in any jurisdiction or
bound by any agreement that restricts your rights to access, download
and register with the Wizely Application and to make payments through
the Wizely Application. In order to register with the Wizely
Application, you will have to provide your name, email id, password and
such other details as we may require from time to time through suitable
advance notice. You will ensure that any information provided for
registration with the Wizely Application are your own and do not belong
to any third party and that they are valid and existing details. You
will solely be responsible for all usage or activity in your account
after registration with the Wizely Application, including use of the
account by any third party authorized by you. You will immediately
notify the Company at email@example.com of any known or
suspected unauthorized use(s) of your account, or any known or suspected
breach of security. The Company will not be liable for any losses caused
to you, whether directly or indirectly for any unauthorised use of your
account or the Wizely Application or for your failure or delay to
intimate us of known or suspected unauthorized use(s) of your account or
the Wizely Application or any known or suspected breach of security.
You acknowledge, consent and agree that we may access, preserve or
disclose your account information, through the Wizely Application or
otherwise, including but not limited to personal information such as
your name, address, mobile number, etc., if required to do so by law or
in good faith, believing that such access, preservation or disclosure is
reasonably necessary to (a) comply with legal process or the order of
any Government authority; (b) enforce these Terms; (c) respond to claims
that the registration information like mobile number violates the rights
of third parties; (d) carry out fraud verification of the credit/debit
card details and other financial information provided (d) respond to
your requests for customer service; or (e) protect the rights and
property of the Wizely Application, its Registered Users and the public.
You further acknowledge and agree that we may require your personal
details such as a government of India approved ID and address proof and
other financial information in order for you to avail our banking
products and service on the Platform and accordingly such information
will be collected, shared and processed by us or third parties. However,
we do not store such information in our systems. The collection,
storage, use and sharing of your personal information ,and other
the Platform which can be found here
Registration and Use
Subject to the eligibility criteria set out above, we reserve the
membership and rights of admission to the Platform and the Services.
Each Registered User must create at the time of registration a
Platform Account in order to avail the Services provided via the
You are required to complete the online registration process by
furnishing true, accurate, up-to date and complete personal
information including your name as per your bank record, a valid
phone number, valid and functional email address and any other
additional information that the RBI Regulations may prescribe to be
necessary to satisfy Know Your Customer norms (“KYC”) or other
information as we may deem necessary (“Registration Information”).
You understand and agree that Wizely reserves the right to take all
steps necessary to ensure compliance with all applicable KYC and
legal requirements, when required.
You shall bear in mind we and our automated system solely rely on
the Registration Information provided by you so as to provide
efficient and effective services to you, and we bear no liability
for any false, incomplete, dated or incorrect Registration
Information provided by you.
In the event of any change in the Registration Information provided
by you, you agree to promptly and duly update the said information
so as to ensure that the communications we intend to send to you are
promptly delivered to you and are not sent to any other entity/third
party. You may change your registered mobile number associated with
your membership Account through the profile section on the Wizely
During the registration process, you authorize us to access one-time
password (OTP) SMS which will be sent to you to enhance your Service
experiences. Further, you authorize us to access only your banking
transaction SMS for the sole purpose of providing the Services to
you. Such collated information will be stored at Wizely’s servers in
order to provide you such Services and will be removed from our
servers once you delete your account with Wizely.
use of the Wizely Application, to understand our practices and is
In the event of your becoming aware of any unauthorised access or
misuse of your membership account/information, you shall forthwith
notify us at firstname.lastname@example.org We will be not liable for any loss
or damage arising from your failure to comply with this requirement.
Scope of the Services
The Services on the Platform include facilitating online opening of
savings bank account through our partner banks, operation of the
Registered Users’s Wizely account, execution of any related payment
transactions, creation of savings pockets and availing other banking and
financial services provided by the Platform and it’s approved third
party service providers, including the partner banks (“Banking
Partners”). These terms are in addition to any of the terms and
conditions of the Banking Partner(s) or other service providers
registered with the Platform.
Savings Account Creation
An eligible Registered User shall provide the Banking Partner with
all such documents as may be required for complying with the KYC
norms for opening a savings bank account with the Banking Partner as
mandated by the RBI. Such savings bank account shall be subject to
the banking Partner’s terms and conditions which can be accessed
Your Savings Account will be successfully created on you providing
your phone number and validating the same with the OTP received on
that number as required by the Banking Partner.
On validating, you will be required to provide details such as name,
PAN, Email id, as requested by the Banking Partner to complete the
Savings Account opening process.
In case your mobile number is already linked to a savings bank
account of the Banking Partner, no further registration would be
required from your end. The Registered User will have to
authenticate the existence of such account through OTP or Grid Card
authentication. On successful authentication, the bank account of
the Registered User will appear as the Platform Account and the
Registered User may avail the Services provided by the Banking
You understand and agree that the Company and the Banking Partner
reserves the right to take all steps necessary to ensure compliance
with all applicable KYC and legal requirements, when required. In
the event the KYC is incomplete, you will not be eligible to open a
Savings Account and thereby not eligible to use the Platform.
Wizely through the Banking Partners will provide different Savings
plans for the Registered Users’ saving and spending goals. Each
savings plan will also be subject to the banking Partner’s Terms and
The Company may require the Registered User to add a minimum deposit
for availing and activating the Savings plans.
Once the pre-set duration for the Savings plans comes to an end, the
Registered User’s Savings plan matures and the amount standing to
the credit of the Registered User in such plan will be automatically
moved to the Registered User’s Platform Account, irrespective of the
amount saved by the Registered User under the Savings pocket.
The Registered Users may also set up standing instructions, which
will enable them to save automatically by moving a pre-defined
amount to the Savings pocket from the Platform Account on a
specified date every month.
The Registered User may cancel the Savings pocket at any point of
time by making a redemption request on the Platform and the pocket
will be cancelled on the payment of a cancellation fee for the
pocket as per the Banking Partner’s terms and conditions. On the
cancellation of a Savings pocket, the amount standing to the credit
of the Registered User from the Savings pocket will be moved back to
the Registered User’s Platform Account.
The Company accepts no liability for any loss that may result from
the Savings pocket as Wizely merely operates the Platform. The
Company does not give any guarantee or assumes any risk for the
achievement of any particular return on the Savings pockets. The
returns on the Savings pockets are completely determined by the
Registered Users’ choice and pre-defined goals as well as the
Banking Partner policies as mandated by the Reserve Bank of India.
The Company has no role to play in the Savings pockets.
The Company does not provide any services other than access to the
Platform and thereby facilitates access to the various service
providers listed on the Platform. All the Services such as savings
bank account opening, loans, payment gateways, wallets etc are
provided by the various Third Party Service Providers listed on the
Platform. Accordingly, the Company is not liable or responsible for
any of the services provided by the partners including the Banking
The Registered User understands that the Company does not provide
you with any certification, guarantee, warranty or professional
advice for the Services. By accessing, browsing or using the
Services, you acknowledge that you understand this limited use, and
that you will not rely on the information and materials provided to
you for any purpose except as they are intended. Use of the Services
is not a replacement for personal or professional advice or
assistance regarding your finances or credit history.
We expressly disclaim all warranties, whether express, implied or
statutory, regarding the Services including without limitation any
warranty of merchantability, fitness for a particular purpose,
title, security, accuracy and non-infringement.
If you intend to use the features available in respect of the
Services, you shall make an informed decision about submitting your
personally identifiable information. We shall take every reasonable
effort to not share any of the personally identifiable information
submitted by you to any third party, except as required under our
business model, the RBI Regulations and other applicable laws or to
the limited extent necessary for us to provide you access to the
The Registered User understands that the Platform is only a
technology based platform that enables the Registered User to avail
different banking and other financial services at a single location.
In addition to these terms and conditions, the Registered User shall
continue to be bound by the terms and conditions of the Banking
Partner as well as all the terms and conditions of the Service
Providers whose services a Registered User avails.
Additional Terms and Conditions
You expressly agree that the usage of the Wizely Application may be
monitored, tracked and recorded. We reserve the right in our sole
discretion to review the activity and status of each account and
block the account based on such review, if need be.
As long as you are a registered Registered User of the Wizely
Application, you hereby confirm that you do not have any objection
to receiving communications from us and/or other Registered Users of
the Wizely Application. This consent extends to emails, SMS, other
texting service messages or telephone calls relating to phone number
verification, the provision of services, related inquiries and
promotions. You confirm that the content and information including
the personal information provided by you are correct and accurate.
In addition, you will ensure that the name provided by you at the
time of registration is as per your bank records.
You are strictly prohibited from unauthorised use of the Wizely
Application, including unauthorised entry into our systems, misuse
of passwords, or misuse of any information posted to the Wizely
Application or other communications made to you. We reserve the
right to take immediate steps as deemed appropriate in our sole
discretion in order to protect the Wizely Application and/or our
other Registered Users against any abuse/misuse.
We reserve the right to screen communications that you may
make/upload/publish and also regulate the same by deleting
unwarranted/abusive communications/advertisements at any time at our
sole discretion without prior notice to you.
As a Registered User of the Wizely Application, you are expected to
exercise precautions for your own privacy and safety, such as not
sharing Savings Account number or transaction details, not sharing
OTPs, personal date or information etc.
We may share information with third parties who perform services on
our behalf. We share information with our vendors who help us manage
our online registration process or payment processors or
transactional message processors. Some vendors may be located
outside of India. We may share information with third parties and or
business partners who fulfill purchase and/or financial obligations.
Such third parties may use the information we give them as described
in their privacy policies. We are not responsible for these
third-party websites/privacy policies. We encourage you to read the
privacy policies of such other third party websites carefully.
We may collect and use your geographic location data for the purpose
creating your account or of issuing a GST invoice, if applicable and
to personalize and improve the Services provided to you.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE WIZELY APPLICATION
IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY
QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, THE LICNESED APP AND ANY SERVICES
PERFORMED OR PROVIDED BY OR THROUGH THE APP ARE PROVIDED "AS IS" AND “AS
AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WIZELY
HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE APP
AND ANY SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF
MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR
PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD
PARTY RIGHTS. WIZLEY DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR
ENJOYMENT OF THE APP, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES
PERFORMED OR PROVIDED BY, THE APP WILL MEET YOUR REQUIREMENTS, THAT THE
OPERATION OF THE WIZELY APPLCIATION OR SERVICES WILL BE UNINTERRUPTED OR
ERROR-FREE, OR THAT DEFECTS IN THE APP WILL BE CORRECTED. SHOULD THE APP
OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY
SERVICING, REPAIR OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY.
LIMITATION OF LIABILITY
IN NO EVENT SHALL WIZELY OR ANY OF ITS SUBSIDIARIES OR AFFILIATES BE
LIABLE TO YOU OR ANY PERSON FOR ANY DIRECT, INDIRECT, SPECIAL,
CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY LOST
PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR PROGRAMS OR OTHER
DATA ON YOUR INFORMATION HANDLING SYSTEM) THAT ARE RELATED TO THE USE
OF, OR THE INABILITY TO USE, THE SERVICES AND FUNCTIONS OF THE APP OR
ANY LINKED WEB SITE/ MOBILE APP, EVEN IF WIZELY IS EXPRESSLY ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
In the event of any controversy or dispute between Wizely and you
arising out of or in connection with your use of the App, the parties
shall attempt, promptly and in good faith, to resolve any such dispute.
If we are unable to resolve any such dispute within a reasonable time
(not to exceed thirty (30) days), then the parties are free to pursue
any right or remedy available to them under applicable law.
We reserve the right to terminate the Services, the Platform or any
other feature on the Platform by giving 30 (thirty) working days"
notice to you. The notice will be delivered by email or SMS subject
to you providing a valid phone number or a valid email ID to us. We
assume no liability whatsoever, direct or indirect for termination
or suspension of our Services or for changing/ altering the Wizely
You may choose to avail the Services provided by the Banking
Partners or other Service Providers directly.
Jurisdiction and Choice of Law
Any dispute arising out of this Terms shall be subject to the exclusive
jurisdiction of the courts at Bangalore, India. These Terms shall be
governed by the laws of Republic of India without giving effect to its
conflict of laws provisions.
If for any reason a court of competent jurisdiction finds any provision
or portion of these Terms and Conditions to be unenforceable, the
remainder of these Terms and Conditions will continue in full force and
Please email us at
if you have any questions regarding these Terms and Conditions.
I HAVE READ THESE TERMS AND CONDITIONS AND AGREE TO ALL OF THE
PROVISIONS CONTAINED ABOVE.